Canada Direct Roadside Assistance
The Canada Direct Roadside Assistance plan is more than just an emergency towing service, it provides peace of mind, knowing that we are there to help you get back on the road safely when you need it. Our membership offers a range of emergency services, including towing, battery boosts, lockout service, gas delivery, winching, and more. No matter where you are in Canada and the US, we’ve got your roadside needs covered. Sign up for our affordable, reliable, and dependable services today.
Service Description
Our membership gives you access to exclusive discounts and peace of mind on and off the road. Without roadside assistance, towing your vehicle or replacing a lost key could cost you hundreds of dollars out-of-pocket. Instead, choose an affordable monthly membership that has you covered in every season and every city in the U.S. and Canada. Your roadside assistance service will start three days after you sign-up and pay.
service available 24 hours a day, from anywhere in Canada or the U.S.
Canada direct roadside assistance includes:
- Service available 24/7, anywhere in Canada or U.S
- Towing (Mechanical Breakdown)
- Battery Boosts
- Flat Tire Service
- Lockout Service
- Fuel Delivery Service (excluding diesel fuel, gasohol)
- Emergency Winching
Provider Contact Details
Phone: 1-866-519-4001
Email: [email protected]
How to Use Service
To request the service at any time please contact us at 1-866-519-4001
Towing: If your vehicle has a mechanical failure that is not the result of an accident, we will tow you to the closest authorized repair facility, up to a maximum of 30 kms.If towing occurs outside of the authorized repair facility’s hours of operation and the policyholder wishes to travel further to reach a repair facility that is open for business, the cost of the additional km traveled will be the responsibility of the Policyholder. The Policyholder will be responsible for any extra charges incurred by the Service Operator in reaching the scene, if it exceeds the limits specified above. If two separate Service Operators re- dispatched to the same scene, we cover the cost of the most expensive service up to the maximum stated above. It is the driver’s responsibility to make all necessary arrangements with the repair facility regarding repairs and payment. We recommend that, whenever possible, you should try to make these arrangements before the Service Operator arrives.
Jump Start: If your car will not start, we will send an authorized service provider to attempt to start the vehicle.
Tire Service: We will change a flat tire with your inflated spare tire provided that your spare is properly inflated and in safe operating condition and you have the proper tools required for him to be able to make the change. If you do not have an inflated spare tire or we are unable to change the tire, you will be towed according to the towing option stated above. We cannot inflate a tire under any circumstances.
Gas Delivery: If your car runs out of gasoline, gas will be delivered to you totally free of charge, however you will have to pay for the gas. We are unable to deliver diesel fuel or gasohol, or any other type of fuel. If we are unable to deliver gas you will be towed to the closest facility as stated above.
Winching: We will provide winching service to extract your vehicle from mud, sand, snow or a ditch. To provide winching service, the vehicle must have become stuck in an area immediately adjacent to a regularly traveled road and can be safely retrieved with standard automobile servicing equipment. The service provides you with one truck for a maximum of 20 minutes at the scene. In a situation where your vehicle cannot be driven from the scene, you will be responsible for the cost of the towing of the vehicle.
Lost Keys or Lockout: If your ignition key is lost, broken or accidentally locked inside your car, we will provide a service operator to unlock your vehicle. However, if a local locksmith is required you will be reimbursed up to a maximum of $50.00 for the cost of the locksmith. The cost of the key and the unreimbursed cost of the locksmith are not covered.